Terms of Service

Last updated: November 14, 2025

1. Agreement to Terms

By accessing or using Planora.ai (“Service”, “Platform”, “we”, “us”, or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not access or use the Service.

These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

Planora.ai is an AI-powered travel planning platform that helps users discover, plan, and book travel experiences. Our Service includes:

  • Personalized travel recommendations powered by artificial intelligence
  • Flight, hotel, and activity search and comparison
  • Itinerary planning and management tools
  • Travel preference profiling and customization
  • Integration with third-party booking services

We reserve the right to modify, suspend, or discontinue any part of the Service at any time without notice.

3. User Accounts

3.1 Account Creation

To use certain features of the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your password and account
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

3.2 Account Eligibility

You must be at least 18 years old to create an account. By creating an account, you represent and warrant that you meet this age requirement.

3.3 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in activities that may harm the Service, our users, or our business interests.

4. User Conduct

You agree NOT to use the Service to:

  • Violate any applicable laws, regulations, or third-party rights
  • Transmit harmful, offensive, or illegal content
  • Impersonate any person or entity, or falsely represent your affiliation
  • Interfere with or disrupt the Service or servers
  • Attempt to gain unauthorized access to any part of the Service
  • Use automated systems (bots, scrapers) without our written permission
  • Collect or harvest information about other users without consent
  • Use the Service for any commercial purpose without our authorization
  • Reverse engineer, decompile, or disassemble any part of the Service

5. Bookings and Payments

5.1 Third-Party Services

Planora.ai acts as an intermediary between you and third-party service providers (airlines, hotels, activity operators, etc.). When you make a booking through our platform, you are entering into a contract with the third-party provider, not with us.

5.2 Pricing and Availability

Prices, availability, and booking terms are determined by third-party providers and may change without notice. We strive to display accurate information, but we do not guarantee the accuracy of pricing or availability.

5.3 Cancellations and Refunds

Cancellation and refund policies are set by the third-party providers. Please review the specific terms and conditions of your booking before confirming your purchase.

5.4 Service Fees

Planora.ai may charge service fees for certain features or bookings. All applicable fees will be clearly disclosed before you complete a transaction.

6. Intellectual Property

6.1 Our Content

The Service and its original content, features, and functionality are owned by Planora.ai and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Your Content

You retain ownership of any content you submit to the Service (“User Content”). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display your content in connection with operating and improving the Service.

6.3 Trademarks

“Planora.ai”, our logo, and other marks are trademarks of Planora.ai. You may not use these marks without our prior written permission.

7. AI-Generated Recommendations

Our Service uses artificial intelligence to provide personalized travel recommendations. While we strive to provide accurate and helpful suggestions:

  • AI recommendations are not guaranteed to be accurate, complete, or suitable for your needs
  • You should verify all information independently before making travel decisions
  • We are not responsible for any decisions you make based on AI-generated content
  • AI-generated content should be used as a starting point, not as professional travel advice

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

By using the Service, you consent to the collection and use of your information as described in our Privacy Policy.

9. Disclaimers and Limitation of Liability

9.1 Service “As Is”

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLANORA.AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

9.3 Third-Party Services

We are not responsible for the actions, content, or services of third-party providers. Your use of third-party services is at your own risk.

10. Indemnification

You agree to indemnify, defend, and hold harmless Planora.ai, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of the Service or violation of these Terms.

11. Dispute Resolution

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

11.2 Arbitration

Any dispute arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization]. The arbitration shall take place in [Your City/Country].

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by:

  • Posting the new Terms on this page
  • Updating the “Last updated” date at the top
  • Sending you an email notification (if you have an account)

Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.

13. Termination

Either party may terminate this agreement at any time:

  • You may stop using the Service and delete your account at any time
  • We may suspend or terminate your access if you violate these Terms
  • We may terminate the Service entirely with notice to users

Upon termination, your right to use the Service will immediately cease. Provisions that by their nature should survive termination shall survive (including ownership, disclaimers, indemnity, and limitations of liability).

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Planora.ai regarding the use of the Service and supersede all prior agreements and understandings.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

By creating an account or using Planora.ai, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.